We are happy to provide the option of a full refund or exchange if the goods you receive are unsuitable or are no longer required. We issue all refunds as soon as reasonably possible and at the latest, within 30 days of agreeing to give the refund, taking into account the original method of payment. Goods must be returned unused, in pristine condition and with all packaging; you are required to take reasonable care of the item(s) while they are in your control.
Refunds for Items Purchased in Store
Eaton Jewellery are able to offer great prices to you with high quality clearance product. In common with many other retailers, we are happy to exchange your purchases for another item within 28 days of purchase, however, we do not offer returns for unwanted items purchased in store. This includes items bought via Reserve & Collect.
This does not affect your statutory rights.
Exchanges
For most exchanges we kindly ask you return your order for a full refund and order the replacement item; this way you will receive a more efficient service from us. Any balance owed to you will be refunded via the original method used to pay.
Ring Size Exchanges
You are required to return the ring to us, clearly stating which size you would like instead. Your free size exchange includes any size within our standard size ranges (J-S for ladies rings and R-Z for men’s rings); sizes outside these ranges may be subject to a Bespoke Item Charge. If the new ring size is not available or possible, we will contact you via email or phone.
Please note, we only exchange ring sizes once free of charge after purchase and all rings must be returned in saleable condition. We reserve the right to decide if a ring is altered by a goldsmith or exchanged entirely, depending on size availability at the time.
Damaged or Incorrect Items
If goods are damaged or you receive an incorrect item or size, please notify us immediately by email or by telephone. You may be required to return the damaged goods to us before we can ship you a replacement. In this instance all return postage costs will be refunded via the method used to pay.
How to Return your Order
IN STORE – Pop into our store. The staff in store can also arrange product exchanges; partial refunds can be done in store and staff can take any over-spend
